All deliveries must be made through the loading dock which is located on E level of the parking deck off Baker Street. Tenants must make arrangements for inside delivery to your suite and notify property management of any vendors who are approved for access to your floor. Tenants must receive their own packages. Couriers may make deliveries of handheld packages without metal carts using the passenger elevators, if they are pre-registered as a Visitor. All large catering orders or ten plus meals must utilize the service elevators. Individuals should meet personal food delivery drivers in the Food Court.

Yes, the loading dock has limited space, so we ask that all deliveries be completed within 20 – 30 minutes. Large deliveries of furniture much be scheduled after normal business hours and a service elevator may be reserved for that purpose.

Courier spaces are available at the PCA entrance to the garage. Limited to 15 minutes.

See Fitness Center section for details. Tenants must have their access card programmed for entrance after completing a Fitness Center License Agreement form.

Please contact Reef Parking and provide them with the number of your new access card, so they may update their records for your access to the parking deck, if you already have contracted with them for parking access.

The Plaza mail room is located on the Lower Lobby on the south side of the building beneath the Baker Street staircase. The Garden Offices mail room is located on the southwest side of the Atrium Level near the service elevators.

Visitors must be pre-registered and receive a visitor badge to access Truist Plaza and Garden Offices. Visitor badges will only allow access through building turnstiles. Badges do not provide elevator or suite access. Based on tenant preference, visitors may wait in the lobby for the host or the visitor may have an elevator called for them and be sent to the host’s floor. A gatekeeper or host must pre-register all tenant visitors in the Easy Lobby Visitor Management System. To receive a user ID and login, facility coordinators must request one through the property management work order system.

During normal building hours, please direct all visitors to the Food Court Guest Service Center located on Bridge Level which is accessible Monday – Friday from 7AM to 7PM. After building hours and on weekends, please direct visitors to utilize an intercom located inside the Garden Shuttle elevator and the Garden Lobby officer will assist them with access and provide a visitor badge for the building in which they require access.

Escorts to vehicles parked in the Truist Plaza parking facilities or to bus stops on property are available by contacting the Plaza or Garden lobby officers at least ten minutes prior to your intended departure. For the Plaza, please call 404-614-5440 and for the Garden Offices, call 404-614-5452.

If you would like an escort off property, please contact the Downtown Atlanta Ambassador office at 404-215-9600.